Jun 1, 2022

Consumerism in healthcare has made “webside manner” as important as bedside manner. It’s no secret that lessons learned from the pandemic have motivated  providers and payers to rethink strategies around patient access and experience, retail care competition, partnerships, and care delivery and payment models, and...

Mar 16, 2022

Health systems and hospitals are losing revenue and patients in an escalating competition for care services. Challengers—including major retail, pharmacy, telemedicine, and virtual health brands—are thriving, in part by strategically reframing patients as consumers.

That's not news. But there's another reframing...

Feb 22, 2022

Today we're speaking with one of the pioneers of digital transformation: Phil Fasano, now CEO of Bay Advisors, formerly executive vice president and CIO Kaiser Permanente, one of the country’s largest nonprofit healthcare organizations.

Phil ushered in the first EHRs and innovative mobile experiences to improve...