Mar 29, 2023
Today's show brings together Lisa Williams, Senior
Director of Growth and Loyalty at Peace Health, and Gary
Druckenmiller, General Manager of Consumer and CRM at Innovaccer,
to discuss the topic of "growth versus loyalty" in healthcare. They
delve into the impact of healthcare consumerism on people and
communities, and...
Nov 12, 2022
When seeing our provider, how often have we felt like number 32 at the deli counter?
Customer relationship management (CRM) is used throughout healthcare, but the solutions are often limited by merchant-centric design, add-on solutions from EHRs lacking a 360-degree view of the patient, and a lack of data readiness